Frequently Asked Questions
Everything you need to know about upgrading your home with Newland Floors and Doors.
What is the typical delivery timeframe for flooring orders?
Most in-stock flooring and door orders are processed within 2-3 business days. Delivery typically takes between 5-7 business days depending on your location and the size of the shipment.
Do you offer professional installation services?
While we specialize in supplying premium materials, we can recommend certified local installers in your area to ensure your Newland products are fitted to the highest standards.
Can I request samples before placing a full order?
Yes, we highly recommend ordering samples. You can select up to three free flooring swatches from our product pages to see how the color and texture look in your home's natural lighting.
What is your return policy for over-ordered materials?
We accept returns on unopened, full packs of flooring within 30 days of delivery. Please note that a restocking fee may apply, and the customer is responsible for return shipping costs.
Are your wood products sustainably sourced?
Absolutely. We are committed to environmental responsibility. All our engineered and solid wood products are FSC-certified, ensuring they come from responsibly managed forests.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for larger home renovation projects.